alicerankLast updated: January 7, 2026
Privacy Policy
This Privacy Policy explains how AliceRank ("we", "us", or "our") collects, uses, and protects your personal data when you use our AI visibility tracking platform.
1. Information We Collect
Account Information
When you create an account, we collect your email address and, if you choose to sign up via Google or GitHub, basic profile information from those services.
Project Data
To provide our service, we collect information about your ecommerce store, including your store URL, brand name, product categories, and competitor brands you wish to track.
Usage Data
We collect data about how you interact with our platform, including pages viewed, features used, and actions taken within your dashboard.
Payment Information
Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment data: stripe.com/privacy
2. How We Use Your Information
We use your information to:
- Provide and improve our AI visibility tracking service
- Generate tracking prompts and run scans across AI platforms
- Send you visibility reports and alerts
- Process payments and manage your subscription
- Communicate with you about your account and our service
- Analyze usage patterns to improve our product
- Prevent fraud and ensure platform security
3. Data Sharing and Third Parties
We share your data with the following service providers who help us operate our platform:
- Supabase - Database hosting and authentication
- Stripe - Payment processing
- Vercel - Application hosting
- Resend - Transactional emails
- OpenAI, Anthropic, Google, Perplexity, xAI - AI platform integrations for visibility tracking
We do not sell your personal data. We may share anonymized, aggregated data for research or statistical purposes.
5. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit (TLS/HTTPS)
- Sensitive data is encrypted at rest
- Access to production systems is strictly limited
- Regular security audits and monitoring
6. Your Rights (GDPR)
If you are in the European Economic Area (EEA), you have the following rights:
- Access - Request a copy of your personal data
- Rectification - Request correction of inaccurate data
- Erasure - Request deletion of your data ("right to be forgotten")
- Portability - Request your data in a machine-readable format
- Restriction - Request limited processing of your data
- Objection - Object to processing based on legitimate interests
To exercise any of these rights, contact us at support@alicerank.com
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion:
- Personal data is deleted within 30 days
- Anonymized analytics data may be retained indefinitely
- Financial records are retained as required by law (typically 7 years)
8. International Data Transfers
Your data may be transferred to and processed in countries outside the EEA, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. The "Last updated" date at the top of this page indicates when the policy was last revised.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Email: support@alicerank.com